Humanising IT™

Humanising IT(TM) applies human-centred design principles to the world of IT service management. Those who have any role in delivering IT services, from service desk analysts to software developers, CIOs and every human in between, will learn that to improve IT service management, you must prioritise the human experience.

The Institute's first publication takes stakeholders on a journey into the world where the ever-changing cyber threat landscape intersects with digital business risk.

Under the guidance of Katrina Macdermid, an internationally recognised thought leader on IT service management, you are certain to improve your success in the wider business world by learning to put people and the user experience first