Humanising IT™

Humanising IT™ applies human-centred design principles to the world of IT service management. Those who have any role in delivering IT services, from service desk analysts to software developers, CIOs and every human in between, will learn that to improve IT service management, you must prioritise the human experience.

Under the guidance of Katrina Macdermid, an internationally recognised thought leader on IT service management, you are certain to improve your success in the wider business world by learning to put people and the user experience first

Human-centred design for IT service management - Second edition

The second edition of the publication reinforces the importance of the integration of human-centred design with IT service management for all IT professionals from service desk analysts, to CIO's and every human in between.

Available formats:

Business and Management

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