ITIL®4 Drive Stakeholder Value: Reference and Study Guide

PDF

Author:
IT Service Management UK
Publisher:
TSO (The Stationery Office)
Price: £25.00

The ITIL 4 Drive Stakeholder Value (DSV) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide.

It provides practitioners with the tools to engage with stakeholders more effectively and covers SLA design, multi-supplier management, communication, relationship management and CX and UX design and customer mapping.

Key topics include customer journeys, customer needs and impacting factors, understanding markets and stakeholders, engaging, and fostering relationships, specifying, and managing customer requirements, aligning expectations and agreeing service, onboarding and more.

This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: DSV certification, and post-certification it is a quick useful reference.

It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.

Alternative formats

Extent 144 pages ISBN 9780113318322
Size 3.74Mb Price £25.00
Format PDF Format help (opens in new window) Published 01 Feb 2023
Availability Available Immediately Availability help (opens in new window)
 

You might also be interested in the following titles:

ITIL®4 Create, Deliver and Support

 

ITIL®4 Digital and IT Strategy

 

ITIL®4 Direct, Plan and Improve

 

ITIL®4 High-velocity IT

 

ITIL®4 Foundation Revision Guide